Sears Outlet in Naperville, IL Closed now

Reviews about Sears Outlet

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  May 06, 2020, by Jason Connor
  We purchased a fridge/freezer combo when ours went out. We had to wait for a little over a week for delivery because of Presidents Day which I found frustrating. The icing on the back after going a week without a fridge we get a delivery range of 12:15 to 2:15. I rush home after my sons swim lessons to find a note “sorry we missed you”. It was 12:10 and I received no phone calls, and after reviewing the video footage they didn’t take the time to knock on the door or ring the door bell. He jumped out of the truck and stuck the note on the door and left. We tried calling every phone number we could find for Sears and all I heard was “No”. I am so frustrated I am about to go to the store and get my money back. I will gladly pay more for better service. FYI Sears Delivery Team when you give people a two hour window for your arrival give them a call when you are on your way especially if you are early. I think what I find most disappointing is that SEARS Appliances used to have fantastic values. They used to sell descent products at descent prices but did so with a smile and would go out of their way for customers. Now they are a discount house and sadly mediocre customer would be an upgrade. I will NEVER step foot in a SEARS again. If you do shop there beware of DELIVERY, it is a trail of excuses, and disappointment.