JOANN Fabrics and Crafts in Naperville, IL Closed now

Reviews about JOANN Fabrics and Crafts

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  January 26, 2020, by Beth Armstrong
  I had the worst customer service today when I went into this store with my 2 younger daughters and my service dog. One associate saw me with my 5 pound Pomeranian service dog and asked if he was a service dog and I replied that he was. That was absolutely appropriate. Then I had a woman associate approach me and say, "You aren't allowed to have your dog in the store." I replied to her that he was a service dog and she said, "Oh well I didn't see any 'service dog' attire on him", even though he was wearing a vest with a huge patch saying "Registered SERVICE DOG". There was no, "Sorry" or "Have a nice day", she just went along with her business. It is already hard enough living with multiple disabilities and having to need a service dog to come with you wherever you go , let alone to be harassed and disrespected by employees of businesses where I am shopping at with my children. It also sets a really bad example to them. Businesses and their employees need to be educated on the Americans with Disabilities Act and abide by all of the laws that follow it.